Refund policy

Autofiber / Super Detail, Inc.
Effective Date: 4/22/2026

Scope

This policy governs retail purchases made directly through autofiber.com, which ships within the United States only. Purchases made through third-party marketplaces (including Amazon and TikTok Shop) are subject to the return and refund policies of those respective platforms. Wholesale and distributor purchases through Autofiber PRO (autofiberpro.com) are governed by a separate agreement.

Return Window

We accept returns within 30 days of delivery. The return window begins on the date your package is marked delivered by the carrier. After 30 days, we are unable to accept returns or issue refunds.

Issues that arise after 30 days may be covered under our Warranty Policy. Please refer there for claims related to manufacturing defects or first-use failures.

Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging, with tags and seals intact where applicable

Items that have been used, washed, or are not in their original condition are not eligible for a full refund and may be subject to a restocking fee or rejected at inspection.

Non-Returnable Items

The following items are not eligible for return:

• Custom or print-on-demand products (including items with custom branding or personalization). We strongly recommend placing a test order before ordering in volume.
• Final sale and clearance items (marked as such at time of purchase)
• Discontinued items where explicitly marked as non-returnable
• Gift cards
• Downloadable or digital products

Restocking Fee

A 15% restocking fee applies to items that have been opened or are not in pristine, resalable condition. This fee will be deducted from your refund. Items that are unused and in original, unopened packaging are not subject to the restocking fee.

Damaged or Defective Items

If you receive a damaged or defective product, we will replace it at no charge. To initiate a claim:

1. Inspect your package upon delivery and retain all packaging materials
2. Contact us at sales@autofiber.com within 7 calendar days of delivery for visible damage, or within 14 calendar days for concealed damage discovered after opening
3. Include your order number and clear photos of the damaged or defective item, the shipping box, and any packing materials
4. Do not discard the item or packaging until your claim is resolved

We cannot process damage claims filed beyond the windows above or without supporting photo documentation. For claims involving shipping damage, we may file a carrier claim on your behalf.

Wrong or Missing Items

If you receive the wrong item or your order is missing an item:

1. Contact us at sales@autofiber.com within 7 calendar days of delivery
2. Include your order number, a description of what was received (or missing), and photos where applicable

We will ship the correct or missing item promptly, or issue a refund if replacement is not possible.

How to Initiate a Return

1. Email sales@autofiber.com with your order number and reason for return
2. We will respond with return instructions and a Return Merchandise Authorization (RMA) number
3. Do not send returns without an RMA. Unauthorized returns may be refused or returned to sender at your expense.
4. Do not send returns directly to the manufacturer.

Return Address:
Autofiber
7880 Airway Road, Suite B-10
San Diego, California 92154

Return Shipping

You are responsible for return shipping costs. Original shipping costs are non-refundable. We recommend using a trackable shipping service and retaining proof of shipment. Autofiber is not responsible for returned items lost in transit — the customer bears risk of loss on return shipments.

If an item arrives damaged due to insufficient return packaging, we reserve the right to deny the return or issue a partial refund.

If a shipment is refused by the recipient, both outbound and return shipping costs may be deducted from any applicable refund.

Inspection & Approval

All returned items are inspected upon receipt, typically within 5 business days. You will be notified by email whether your return has been approved or rejected, along with any applicable restocking fee.

Refunds

Approved refunds are issued to the original payment method within 10 business days of inspection approval. Depending on your payment provider, refunds may take several additional business days to appear on your statement.

If you have not received your refund after allowing sufficient processing time, please:

1. Check your bank account and card statement
2. Contact your card issuer — there is often a processing delay
3. If you still have not received it, contact us at sales@autofiber.com

Exchanges

We replace items that are defective, damaged, or shipped in error. We do not offer size or preference exchanges at this time. If you would prefer a different product, please return the original (if eligible) and place a new order.

Sale Items

Only regular-priced items are eligible for refunds. Items purchased on sale or at a final sale price are not eligible for return or refund unless defective.

Return Abuse

We reserve the right to deny returns, refunds, or exchanges, or to restrict future orders, where we identify patterns of return abuse, fraud, or bad-faith claims.

Contact

For return and refund questions:

Super Detail, Inc. / Autofiber
sales@autofiber.com
7880 Airway Road, Suite B-10
San Diego, California 92154